Support

Help when you need it.

Start with the quick checks below, then contact us if your connection still needs attention.

🔌

Disconnect power from the modem and router for 60 seconds, reconnect, and allow several minutes to restore service.

📶

Confirm cables are secure and equipment is positioned as originally installed or recommended.

📱

Try a second device and move closer to the router to determine whether the issue is local Wi-Fi or the connection.

Still need help?

Call (217) 408-3162 or send a support request.